HELP & SUPPORT
Frequently Asked Questions
Find answers to common questions about our 27-gallon plastic moving tote rentals, South Florida delivery, deposits, and process.
Packages & Pricing
What comes with each package?
Choose 10 totes for $69, 20 totes plus one dolly for $109, or 50 totes plus two dollies for $199. Every package includes up to fourteen days plus delivery and pickup at eligible Palm Beach County addresses.
Tote Specifications & Care
How big are the totes?
Each 27-gallon tote is approximately 30 × 20 × 14 inches. Dimensions may vary slightly. Each tote must remain safely liftable and may not exceed 50 pounds.
Are the totes cleaned between rentals?
Yes. Every tote is cleaned, sanitized and inspected for cracks or damage before delivery.
How are my belongings protected?
The rigid walls and attached lids help protect properly packed belongings from crushing, dust and light moisture during an ordinary move. Totes are not waterproof, climate-controlled or insurance coverage. Customers remain responsible for properly packing, securing and insuring their contents.
Rental Terms & Extensions
What if I need more time?
Add extension weeks during booking or contact us before pickup. Approved extensions use the published package rate. Unapproved overdue time is charged at that rate plus a $25 weekly late fee.
Equipment & Damages
What happens if equipment is missing or damaged?
The renter is responsible from delivery through pickup inspection. Lost or badly damaged totes are $20 each and dollies are $75 each. Normal wear is not charged.
Delivery & Service Area
Where do you deliver?
Standard delivery and pickup are included throughout Palm Beach County. Nearby areas may be available for an additional charge that we will disclose before you pay.
Cancellations & Changes
Can I cancel or change my dates?
Yes. Changes made at least 48 hours before delivery have no fee. Changes or cancellations inside 48 hours may have a $50 scheduling fee. If we cannot fulfill a confirmed reservation, payments for that reservation are refunded.
Additional Fees
Are there any additional fees?
Only when selected or applicable: extra totes are $3 each per week, extra dollies are $15 per rental, package extensions use the published weekly rate, overdue rentals add a $25 weekly late fee, excessive cleaning is $35 and failed service or redelivery is $50.
Still have questions?
Our customer support team is available 6 days a week to help guide your move.